We (stay2book) are an online accommodation and tour package search platform. The way our system works is the same as other online search platforms, such as booking, agoda, traveloka, airbnb and other online platforms.

NOTE: You also can read 'About us' on our website for further information

In order for you to make a booking with us, you are required to create and have a registered account on our platform first.

How do I book accommodation?

Please visit our website/application and you can make a booking online in our platform following the choice of accommodation type, location, date and price according to the budget you want.

How do I book a vacation package?

Please visit our website/application and you can make a booking online in our platform following the choice of package type, location, date and price according to the budget you want.

Because we provide a variety of accommodation and holiday packages options. And as a customer, also you can make a choice following the type, date, location and price as you want on our platform. With cheap and best prices directly from the owners/hosts of accommodation or tour packages that list their products on our platform, price transparency and no other hidden charges. There is also have a refund guarantee for every customer payment - so, you as a customer do not have to worry about being cheated or scammed. You can book comfortably and calmly!

With our mission to make it easier for customers to make booking and get the cheapest price directly from the accommodation or package management, We DO NOT CHARGE COMMISSION to the accommodation or package management that joins us. Meaning, all available prices are direct prices from the relevant accommodation or package management. With that, it is believed that all the prices displayed are the best prices.

Yes, every customer payment has a refund guarantee following the relevant policy and terms & conditions. Therefore, you as a customer do not have to worry about being cheated or scammed.

The reason we request full payment for some trips is because we need to confirm every part of your trip with our current local operators and suppliers (e.g. on-tour transport, activities and accommodation). If your accommodation booking or holiday package is unavailable, we’ll provide you with a full refund - following our policies and terms & conditions.

You need to login to your registered account in our platform, and you can manage your booking online through your account dashboard in our platform. You need to use your correct email and password to log in.

Please get in touch with our support team via live chat to cancel. We can only process cancellations when we have received written confirmation from you. You may also be charged a cancellation fee depending on the date of your booking – please read and understand our 'Customer Policy' for more information.