Policies regarding vendor programs
Description and participation
- The Stay2Book vendor program is open to all individuals or companies who wish to participate. And participation is FREE.
*With your participation, you directly agree to the Terms & conditions and policies of the vendor program.
Registration account
- By registering an account on our website, your registration account can be used as dual uses [as customer and also as a vendor]
Rules of dealing with customers
- Vendors can communicate directly with customers to manage customer booking you receive. A chat room between vendors and customers is also provided in the platform > Log-in to your account for this action
- Vendors are NOT ALLOWED to write or provide any links for customers to contact you directly. For example Whatsapp, Telegram, FB, IG and other relevant links.
- Vendors are NOT ALLOWED to promote third-party links on the platform.
WARNING: If it is found that there is a vendor who invites customers to deal outside the platform, the vendor's account will be banned and the payout will be suspended immediately.
Payment and wallet
- If your property is booked by a customer - their booking is approved, their payment amount will be entered and shown on the wallet account section of your registration account dashboard.
- Payout requests will be subject to a transaction charge of 6% (payment gateway's tax charge) for each payout request.
- You can make a request for your payout. You need to leave a minimum balance of RM100 from the accumulated amount in your wallet account (and you can withdraw the other balance) - This is as a security deposit and it can be requested to withdraw if you close your account with us
Example: The accumulated amount in your wallet account is RM3800 > you can withdraw as much as RM3700 > a minimum balance of RM100 must be left in your wallet account.
Service Fee
- A 'service fee' will be applied to the customer's payment. It will be charged to customers who use the service (make a booking through) our platform. And this service fee is NOT charged to the vendor.
- On the main display of the user/customer dashboard, it has a calculator to calculate the estimate amount of payment that the customer needs to pay on their booking including 'service fee' (other charges such as Security deposit, Cleaning fee, Additional guests fee or other charges will displayed together if there is a charge from the vendor/accommodation owner)
Set up your bank account to receive payout payment requests directly to your bank account.
- Payouts will be paid by bank transfer only, you need to provide details regarding your bank account after your property is advertised on our page.
- We need your correct and complete bank account details. So, please give your kind cooperation to provide correct and complete bank account details so that we can process your payout request smoothly. Be reminded, we are not responsible if you provide/give your bank account details that is incorrect and incomplete.
- If you have not received any update from us regarding your payout payment request within 5 working days from the date of your request, please send a follow-up email to account@stay2book.com, with the subject of your email as follows: Payment request_[your account username] _ [your account registration email].
When will receive your payment?
- You can make your payout payment request after 15 days after your customer checking out (Our team will check first - This is to give time to detect any possible fraudulent activity). We will process your payout payment request within 5 working days starting from the date of your request - payment directly to the bank account you provided details on your payout account only.
Support and inquiries